Refund policy

REFUND & RETURN POLICY

Last Updated: October 8, 2026

1. Seven-Day Return Policy

SPY-PIE offers a voluntary 7-day return period from the date the customer receives the product.

To qualify for a return under this policy, the product must generally:

be returned within 7 days;
be unused or only handled as reasonably necessary to inspect the product;
be in its original condition;
include original packaging and accessories where applicable;
include the order number or proof of purchase.

This 7-day commercial return policy does not limit or replace any mandatory consumer rights that apply under the laws of the customer's jurisdiction(EU).

2. Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law, including:

opened data-storage products;
opened encryption or security-storage products;
customized or personalized products;
products specifically manufactured or configured to the customer's requirements;
products that cannot legally be returned for regulatory, security, health or other legally recognized reasons.

3. Return Procedure

To request a return, contact:

spypiesales@gmail.com

Please provide:

order number;
customer name;
product name;
reason for return;
photographs or video where relevant.

Do not send products back without receiving return instructions from SPY-PIE.

4. Return Shipping

Unless the product is defective, damaged upon arrival, incorrect or otherwise covered by applicable consumer law, the customer is generally responsible for return shipping costs under our voluntary 7-day return policy.

If the product is defective, damaged upon arrival or incorrectly supplied, SPY-PIE will determine the appropriate remedy in accordance with the applicable warranty and consumer protection laws.